Help and frequently asked questions
Everything you need to know to create, grow and publish your site. Still have a question? Ask it on the forum : the team answers there.
Create your first site
A free account, a few sentences about your business, and the team of AI experts builds the site.
- Create your account: the Discovery plan is free and gives you 15 credits.
- Click “New site” and describe your business: what you do, for whom, where, your opening hours and contact details.
- Choose a template if one appeals to you, or let the team design something bespoke.
- Add your photos, or the link to a Google Drive folder that contains them.
- Follow the work in the studio: the progress bar shows the current step.
Do I need to code or use an editor?
No. You describe your business in your own words, then ask for changes by message, as you would with a contractor.
How many credits does creating a site take?
About 8 credits for a complete site: each step of the experts' work uses one.
Do the experts invent information?
No. No invented prices, customer reviews or contact details: they write from what you give. Information missing from the brief does not appear on the site.
What if I have no photos?
The Images expert creates visuals that match the site's style. You can replace them at any time with your own photos using the “Add my photos” button.
Edit your site
You ask for a change by message in the studio and it is prepared in the private preview.
- Open your site from “My sites”.
- Write what you want to change, for example “add our summer opening hours” or “replace the home page photo”.
- Check the result in the preview: the live site doesn't change until you publish.
How much does an edit cost?
An edit uses one credit. A video takes more.
Can I write while the team is working?
Yes. Your messages are queued and handled in order, as soon as the current step is finished.
Can I add a page?
Yes, at any time: just ask, for example “add a pricing page”.
How do I replace an image?
Use “Add my photos” in the studio, then say where to put the photo. Images still pending can be created with “Create missing images”.
Publish your site
Nothing goes live without your approval. A check runs on every page before publishing.
- Review the preview, page by page, on a computer and on a phone.
- Click “Publish”: the quality check reviews the site.
- Fix anything blocking, then publish. Your site immediately gets an address you can share.
Why is my publication blocked?
The site still contains sample content (reviews, prices or demo text). Replace it with your real information or ask for it to be removed, then publish.
What do the warnings mean?
They are points to check, such as an image without a description or hard-to-read text. They don't block: you can still publish.
How many sites can I have online?
From 1 to 50 depending on your plan. Your sites are kept when you change plans.
Why does “Site created with IzyWeb” appear at the bottom of my site?
This discreet link appears on Discovery plan sites. It disappears with any paid plan.
Domain name
Your site is online as soon as it is published, with a free address. You can buy a domain name in your name, or connect the one you already have with IONOS, OVHcloud, Hostinger, Bluehost, GoDaddy or anywhere else.
- Open your site's settings, “Domain names” section.
- To buy one: type the name you want, choose the extension (the yearly price incl. VAT is shown), fill in the owner's details and pay by card. It is linked to the site within minutes.
- To connect yours: choose “I already have a domain name” and type it. We recognise your provider and show, step by step, the DNS settings to make there.
- Make the changes, then click “check”. The domain is linked as soon as the DNS is up to date, usually within minutes, sometimes up to 48 hours.
Can I buy my domain name on IzyWeb?
Yes, from the site's settings: .com, .net, .org, .pro, .io, .shop. It is registered in your name, renewed every year and can be cancelled from your workspace, Plans section.
I already have a domain with IONOS, OVHcloud, Hostinger or Bluehost. Can I use it?
Yes, and it stays with your provider. You add two or three lines we give you to its DNS zone (an A record, a CNAME for www and a TXT that proves the domain is yours). The guide adapts to your provider and works for all the others too.
What about .fr?
It isn't available to buy on IzyWeb yet. Buy it from the registrar of your choice (OVHcloud, IONOS, Gandi…), then connect it to your site from the settings, “I already have a domain name” section.
Can I link several domains, for example the .com and the .fr?
Yes, up to ten per site. You choose which one is the main address: the others redirect to it automatically, which avoids duplicate content for Google. You can change the main address at any time.
What happens if I cancel a domain bought on IzyWeb?
The domain stays yours and keeps working until the end of the paid year, then it is not renewed.
Is it required?
No. The site works with its free address. A domain name in your name simply builds more trust.
Plans and credits
A plan sets the number of live sites and the month's credits. Credits are used to create and edit.
How much do the plans cost?
The Discovery plan is free. Paid plans range from €25 to €1,000 excl. VAT per month, with no commitment.
What happens when I run out of credits?
Your site stays online. To keep editing, wait for your plan's monthly top-up or buy 100 credits for €25 excl. VAT.
Do the month's credits roll over?
No. Only credits bought as a top-up stay available from one month to the next.
How do I change plans or cancel?
From your workspace, Plans section. Cancellation takes effect at the end of the period already paid.
What is the Cloud option for?
It adds a database to a site: members' area, bookings, catalogue, reviews. It costs €15 excl. VAT per month per site.
Take payments
Connect your Stripe account and sell your products or services on your site. The money goes straight to you.
- In your workspace, open Connections and click “Connect my Stripe account”. You land on a secure Stripe page.
- Sign in to Stripe. If you already have Stripe access, use the same email address: your sites' payment account is added to your Stripe dashboard. Otherwise, create your access on the spot, it's free.
- Fill in your business, its director and your bank account. Stripe guides you field by field.
- At the end, Stripe brings you back to IzyWeb. The Stripe card shows “Stripe is checking your information”, then switches to “connected” once payments are enabled.
- In your site's studio, ask for example: “add a button to pay for the discovery session at €49”. The team creates the button and the catalogue with your prices, then you publish.
- Every sale appears on the Payments page of your workspace. Payouts, receipts and refunds are managed in your Stripe dashboard.
Where does the money from my sales go?
Straight to your Stripe account, then to your bank account by automatic transfer. IzyWeb never touches the amounts collected.
How much does it cost?
Stripe takes its usual payment fees on each sale. IzyWeb takes no commission on your sales.
I don't have a Stripe account, is that a problem?
No. You create it while connecting, in a few minutes, without leaving the flow.
Can a visitor change my prices?
No. The price is read on the server, from your site's catalogue. The button only indicates the chosen product.
How do I refund a customer?
From your Stripe dashboard: open the payment concerned and click “Refund”.
I didn't finish signing up with Stripe, how do I pick up again?
Go back to Connections and click “Finish on Stripe”. You resume where you left off.
Account and data
Your content belongs to you. You stay in control of your sites and your information.
Where do my visitors' messages go?
To your workspace. You can also send them to your CRM, a Google Sheet or your automation, from the Connections page.
How do I delete a site?
From “My sites”, open the site's menu and choose “Delete this site”. Deletion is permanent.
Do my texts and photos belong to me?
Yes. What you provide remains yours, and the pages produced for your site are yours to use for your business.
Who created IzyWeb?
IzyWeb is a tool designed, developed and published by EXIAA, which holds all rights to it.
Didn't find your answer?
Create your free account to ask your question on the forum, or write to us from the Contact page.